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Tech · Automation · Starter package

Ticket routing

Classify and route support tickets to the right engineer with context attached.

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✓Ticket
✓Classify
3Assign
4Resolve
Illustrative preview · sample data

How it works

  1. 1Ticket categories + owner mapping defined
  2. 2Incoming tickets classified by AI
  3. 3SLA tracked automatically

What you receive

  • Live routing
  • Weekly routing-quality report
  • SLA dashboard
  • Category refinement quarterly
Tools and connections

Works around the tools you already use

5 tools listed for this solution
Your tools
  • Zendesk
  • Freshdesk
  • Intercom
  • Jira
  • Linear
How they connect
  • Direct connection, where the tool allows it
  • Regular import or export of files
  • Assisted workflow your team runs

The method for each tool is confirmed during scoping. Logos don’t imply a partnership or a ready-made connector.

Full workflow · 4 steps
  1. 01Ticket categories + owner mapping defined
  2. 02Incoming tickets classified by AI
  3. 03Routed to correct engineer with context
  4. 04SLA tracked automatically
What we’ll need from you
  • Ticket categories + owner mapping defined
  • Access to the relevant tools and a sample of real data
  • A named owner on your team to review outputs
Human review

Your team reviews outputs before they are used, filed or sent. Exceptions are flagged for a person to decide.

Delivery and support
Package
Starter · price shared on enquiry
Tentative build time
1–2 weeks, confirmed after your demo
Maintenance & support
Email within 24h, in your SUITE AI Workspace
Billing
One-time build fee plus monthly maintenance in your SUITE AI Workspace
Availability
Built and scoped for each business — not an off-the-shelf product.

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