Terms of Service

1. Who these terms apply to

These terms govern use of the SuiteAI website (suiteai.in) and all services delivered by SuiteAI (“the Company”, “we”, “us”) to customers (“you”, “client”). By engaging us or using the site, you agree to these terms.

2. Services

SuiteAI provides AI-powered productized services (“plugins”) across CFO, CHRO, CMO and CTO functions, plus bundle plans (Solopreneur, Partnership, Pvt Ltd, Enterprise) and our Academy training program. Specific scope for any engagement is defined in a written Statement of Work or order confirmation.

3. Engagement commencement

• Engagements begin after we receive your signed SOW (or accepted online order) and the setup fee.
• Build timelines start from the date both conditions are met.
• We may decline engagements at our discretion before SOW signature.

4. Payment terms

• Setup fees are one-time, invoiced upon SOW signature, payable within 7 days.
• Monthly fees are invoiced per the billing cycle in your plan (monthly, quarterly, half-yearly, or annual). Payable within 15 days of invoice.
• All fees exclude GST (18%). Indian invoices carry GST; international invoices per TRC / W-8BEN.
• Late payment: interest at 1.5% per month on unpaid balances after the due date.
• Refunds: 30-day satisfaction guarantee on the monthly fee only. Setup fees are non-refundable once build work has started.

5. Your responsibilities

• Provide timely access to the data, systems and stakeholders we need to deliver your plugins.
• Keep us informed of changes to your stack, team or legal requirements that affect the engagement.
• Pay fees on time.
• Not resell, white-label or sublicense our services without written agreement.

6. Our responsibilities

• Deliver the agreed plugins per the SOW and build timeline.
• Maintain uptime, monitoring and support per your plan’s SLA.
• Honour the included iteration count each month and support-response SLA.
• Communicate proactively on blockers, delays or scope changes.

7. Intellectual property

What you own

• All your business data, documents, systems and pre-existing IP you provide.
• Custom configurations, prompts and workflows we build specifically for you under a Custom tier engagement — ownership transfers to you on final payment.

What we own

• All underlying SuiteAI methodology, templates, generic prompts, plugin frameworks, code and tooling.
• Any improvements to our generic plugins, even if inspired by your engagement — these remain ours and benefit all future clients.

What we can use

• Your company name and logo in our client list + public case studies, only with your written consent.
• Aggregated, anonymised performance data to improve our services.

8. Confidentiality

Both parties agree to protect the other’s confidential information with reasonable care and not disclose it to third parties except as needed to perform the engagement or as legally required. This obligation survives termination.

9. Limitation of liability

• Our total liability for any claim arising from an engagement is capped at 3 months of the monthly fee paid by you for that engagement.
• We are not liable for indirect, consequential, or punitive damages (lost profits, lost opportunities, etc.).
• This cap does not apply to willful misconduct, gross negligence, or breach of confidentiality.

10. Warranties + disclaimers

• We warrant that our services will be delivered with reasonable professional skill.
• We do not warrant that AI-generated outputs will be 100% accurate. Human review remains your responsibility, especially for regulatory, financial, or legal outputs.
• Services are provided “as is” beyond the express warranty above.

11. Termination

• By you: Solopreneur plan — cancel any time with 15 days’ notice. Other plans — terminate with 60 days’ notice, subject to your minimum commitment.
• By us: we may terminate for non-payment (after 30 days), breach of these terms (after 15 days’ cure period), or insolvency.
• On termination: we deliver any in-progress work, return your data within 30 days, and destroy our copies within 60 days (except records required for audit/legal retention).

12. Force majeure

Neither party is liable for delays caused by events beyond reasonable control (natural disasters, pandemics, regulatory changes, AI provider outages, internet infrastructure failures).

13. Dispute resolution

• Parties will first attempt good-faith negotiation for 30 days.
• Unresolved disputes proceed to arbitration in Bengaluru, India, under the Arbitration and Conciliation Act 1996.
• Governing law: India.

14. Changes to these terms

We may update these terms as our services evolve. Active clients will be notified via email of material changes. Continued use after notice constitutes acceptance.

15. Contact

For any question about these terms, email hello@suiteai.in.