Tech · Agent · Standard package
IT helpdesk agent
Answers common IT questions and handles access requests over WhatsApp or Slack, raising a ticket when a person is needed.
A guided session with our team.
Video demo coming soon
How it works
- 1Common questions and fixes collected
- 2Answers and guided fixes given in chat
- 3Tickets raised for anything it can't solve
What you receive
- IT helpdesk chat agent
- Access-request approval flow
- Ticket hand-off
- Monthly request report
Tools and connections
5 tools listed for this solutionWorks around the tools you already use
Your tools
- Slack
- WhatsApp Business Platform
- Jira
- Zendesk
Google Sheets
How they connect
- Direct connection, where the tool allows it
- Regular import or export of files
- Assisted workflow your team runs
The method for each tool is confirmed during scoping. Logos don’t imply a partnership or a ready-made connector.
Full workflow · 5 steps
- 01Common questions and fixes collected
- 02Chat channel connected
- 03Answers and guided fixes given in chat
- 04Access requests routed for approval
- 05Tickets raised for anything it can't solve
What we’ll need from you
- Common questions and fixes collected
- Access to the relevant tools and a sample of real data
- A named owner on your team to review outputs
Human review
Your team reviews outputs before they are used, filed or sent. Exceptions are flagged for a person to decide.
Delivery and support
- Package
- Standard · price shared on enquiry
- Tentative build time
- 3–4 weeks, confirmed after your demo
- Maintenance & support
- Email + WhatsApp within 4h, in your SUITE AI Workspace
- Billing
- One-time build fee plus monthly maintenance in your SUITE AI Workspace
- Availability
- Built and scoped for each business — not an off-the-shelf product.
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